Looking online for information on an electronic retailers return policy, we discovered vivid discussions, exclusively describing frustrating experiences with the company in question. Obviously, other consumers were seeking the same information and even more consumers were eager to provide it. All these second hand opinions leave a very negative impression of the company’s handling of customer care. Simply missing is a statement from the company to clarify their policy to their target group instead of having their brand harmed by frustrated customers. But the company obviously does not check web2.0 communication and has no clue about their online reputation problem. Not that they can wipe out bad consumer reviews, but the simple act of responding to their customers questions would make a big difference and is a good way of building good will for their brand.
- Just published: Hearable.world mid17 review #earphones #earbuds #wireless https://t.co/hWnYxicUXg 1 month ago
- bragi The Dash held in place with AuricleFit.com #airpods #samsung #airpodslost #airpodsloose… twitter.com/i/web/status/8… 1 month ago
- Here Ones kept tight with AuricleFit.com #airpods #airpodslost #earphoneslost #hereone #bragi #earbud… twitter.com/i/web/status/8… 1 month ago
- AGOG army social media B2B b2b marketing b2b online b2b sales b2b social media business social media campaign campaigning consumer comments consumer reports consumer reviews crm customer service definition social media ecrm facebook facebook marketing facebook social media google google instant google social media icons infographics marketing marketing social marketing social media marketing monitoring social media google social media social media manager social networkdefinition social media 9. unternehmen social media 10. social media ne marketing video microblog microblogging monitoring monitoring social media moonfruit online marketing radian6 s smm social crm social icons social marketing social media social media 2011 social media christmas social media concept social media coordinator social media courses social media engagement social media examiner social media facebook social media icons social media manager Social Media Marketing social media monitoring social media münchen social media network social media ranking social media strategy social media studie social media twitter social media unternehmen social media week social network the social media twitter twitter-blog twitter-search unternehmen social media video video virality viral success web 2.0 White Paper youtube